Last Updated: 21-August-2026
Introduction
Barny Shipping (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you.
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Name, email address, and phone number
- Company name and business details (for commercial clients)
- Shipment details, including invoices, packing lists, and tracking references
- Identification documents where required for customs, biosecurity, or personal effects clearance (e.g. passport details, visa status)
- Vehicle identification details (e.g. VIN, chassis number, registration history) where relevant to vehicle import clearance
- Payment and billing information
- nformation you provide through our contact or quote request forms
- Technical information collected automatically through our website (see Section 9)
How We Collect Your Information
We collect personal information:
- Directly from you, when you submit a quote request, contact form, or provide shipment documentation
- From third parties acting on your behalf (e.g. your supplier, freight partner, or employer, where you’ve authorised this)
- Automatically through your use of our website (cookies, analytics)
- From publicly available sources where relevant to verifying a shipment or client
Why We Collect and Use Your Information
We use your personal information to:
- Provide customs clearance, freight forwarding, and related services
- Lodge declarations and communicate with the Australian Border Force, the Department of Agriculture, Fisheries and Forestry, and other relevant authorities on your behalf
- Respond to enquiries and quote requests
- Process payments and manage our business relationship with you
- Comply with legal and regulatory obligations
- Improve our website and services
We do not use your personal information for purposes unrelated to these without your consent.
Disclosure to Third Parties
We may disclose your personal information to:
- Government authorities, including the Australian Border Force and the Department of Agriculture, Fisheries and Forestry, as required to clear your shipment
- Freight carriers, shipping lines, and transport providers involved in moving your goods
- Our professional advisers (e.g. accountants, IT providers) where necessary to operate our business
- Any other party where required or authorised by law
We do not sell your personal information to third parties.
Overseas Disclosure
Because our services involve international shipments, your personal information may be disclosed to parties located overseas — including overseas suppliers, freight partners, or authorities relevant to your shipment’s origin country.
Where practicable, we take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. However, the privacy laws of other countries may differ from those in Australia.
Data Storage & Security
We store personal information using secure systems and take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. This includes restricting access to personal information to staff who need it to perform their role.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (customs and shipping records are often subject to statutory retention periods).
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Understand how visitors use our site
- Improve website performance and user experience
- Support analytics tools (e.g. Google Analytics)
You can disable cookies through your browser settings, though this may affect how parts of our website function.
Automated Decision-Making
We do not currently use automated decision-making systems that make significant decisions about individuals without human involvement. If this changes, this policy will be updated to disclose the kinds of personal information involved and the nature of those decisions, in line with Australian Privacy Principle 1.7.
Flag to your client: new laws require this disclosure from 10 December 2026 if they ever start using automated tools (e.g. AI-based risk scoring, auto-quote generators) that meaningfully affect a client’s outcome. Keep this section as a placeholder now, but it needs updating if that changes.
Access & Correction
You have the right to request access to the personal information we hold about you, and to request correction if it’s inaccurate, out-of-date, or incomplete.
To make a request, contact us using the details in Section 14. We will respond within a reasonable timeframe and may need to verify your identity before providing access.
Complaints Process
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly first using the details below so we can investigate and respond.
If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:
Barny Shipping
Email: info@barnyshipping.com
Phone: +61 433 691 589
Address: 1/48-52 Yarram Street, Lidcombe NSW 2141